Service Desk Analyst with French / English
IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.
The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.
Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.
• Fluency in French or English;
• Knowledge of MS Office and basic troubleshooting skills;
• Knowledge of networking (LAN);
• Customer-oriented attitude, good ability to relate through telephone and written communication;
• Strong communication skills and being able to integrate your efforts into a team work;
• Use existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
• Put knowledge and training to work in resolving as many incidents as possible on initial contact;
• Prove attention to details in recording and classifying all incoming technical incidents;
• Escalate incidents where no knowledge solution was found through accurate and timely hand off to other resolving teams;
• Be part of the team and help your folks meet the service performance indicators;
• Make our customers and users have a great day after talking to you;
• Competitive salary package made of base salary, performance bonuses and meal tickets;
• Flexible benefits package (transportation, medical subscription from a list of providers, gym subscription);
• More benefits depending on length of service;
• Opportunity to work in a global and dynamic environment with an enthusiastic team.