Service Delivery Manager with German

Infosys Consulting Romanian Office is enlarging its team with the new Office Building in Str. Buzesti 85, close to Victoriei Square Metro Station.

At least 7+ years of project/delivery management real experience.
Good understanding and experience in delivering projects using Global Delivery Model
Responsible for all overall quality and accountability of managed network services provided across all customers sites. Point of contact for escalations
Actively monitor the quality of IT support provided across all sites, making sure performance indicators are defined, communicated and escalated
Work closely with all functions as needed to proactively identify potential internal and external conflicts; mitigate risk and adhere to schedule commitments.
Responsible to meet all the Service levels and contractual commitments for the respective functions
Agree, formalise and deliver service level agreement reports as outlined by contract and agreed with customer.
Visit the sites and arrange formal reviews with customers in at regular intervals to ensure customer satisfaction with delivery
Aid in design of delivery reports to customer.
Actively monitor the quality of IT support provided across all sites, making sure performance indicators are defined, communicated and escalated
Monitor quality of process effectiveness and deliverables; suggest improvements as needed
Establish agreements with supporting organizations, 3rd party vendors, etc
Prepare and obtain approval of IT budget including medium to long term
Flexible to travel across Europe

Engineering or science degree
PMP, Six Sigma, ITIL or equivalent certification
Must have a strong dedication to customer service
Excellent written/verbal communications skills and attention to detail
Ability to work in a multidisciplinary team across functions and experience levels
Strong understanding of various IT technologies (. IT Networks, Servers, Virtualization, MS Windows, Cloud, etc.)
Project and program management experience
Ability to adapt quickly in a fast-changing environment
Commendable Problem Solving skills: Anticipate, create and define innovative and visionary concepts in strategic environment
Ability to operate independently and innovate and to lead in a rapidly changing organization.
Ability to work collaboratively in a cross-cultural environment.
A take-charge and decisive person capable of leading large scale initiatives.

High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills

Fluent German and English skills are obligatory