Human Resources Counselor with French

Angajator: Hunt Recruitment
Domeniu:
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.09.2018
    Scurta descriere a companiei

    Cerinte

    - Bachelor’s degree
    - Practice/volunteering activities – an advantage
    - French & English – advanced (spoken and written)
    - Dynamic, committed, serious, motivated person
    - Client orientation

    Responsabilitati

    - Management of questions/solicitations received
    - Receive questions/solicitations (by phone or email) on HR topics from employees and HR representatives
    - Record any questions/solicitations received to determine if they can be resolved by the contact center team or if it necessary to forward them to the second-level teams or to the center of expertise
    - Direct clients to self-service options (for example: existing processes and policies on the portal) with simultaneous indications as needed
    - Resolve the requests/solicitations of its scope of activity, either by telephone or by mail
    - Escalate requests that do not fall within its scope to the second level or third level or to the center of expertise to authorized persons
    - Solicit assistance from the Contact Center Manager/Team Coordinator to close out complex requests
    - Track partially processed requests (with “pending “ status) and update status throughout the flow
    - Ensure tickets are closed in a accordance with the agreed terms
    - Report of existing/potential risks

    Alte informatii

    Our client is a multinational banking and financial services company headquartered in Paris.

    Our client offers:
    - Motivating salary conditions
    - Annual performance bonus
    - Medical and life insurance, contribution to private pension
    - Continuing education and professional development
    - Professional and pleasant work environment