Analist CRM

Angajator: Optima Solutions Services
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.11.2018
    Scurta descriere a companiei

    Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
    Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013, 2014, 2016 and 2017.

    Optima Solutions Services is part of Next Capital Group which operates mainly in the financial sector with total assets under management in excess of EUR 500 Million. Optima employs over 300 people in its offices in Bucharest, Iasi and Brasov!

    Cerinte

    Absolvent studii superioare (preferabil sectii cu profil informatic si/sau economic);
    Experienta minim 2 ani in configurare de baze de date;
    Cunostinte utilizare aplicatii tip CRM si SQL;
    Cunostinte operare PC - nivel avansat (MS Office- Word, Excel, PowerPoint);
    Abilitati numerice si de comunicare ;
    Atentie sporita la detalii si capacitate de organizare;
    Orientarea catre rezultate si focus pe indeplinirea obiectivelor;
    Abilitatea de a lucra intr-o echipa dinamica si de a se adapta termenelor limita;
    Atitudine pozitiva, abilitati de rezolvare a problemelor si capacitate de analiza.

    Responsabilitati

    Efectueaza incarcarea si interogarea bazelor de date de la clienti in termenele si conditiile stabilite si se asigura ca toate datele sunt corecte si complete;
    Sustine activitatea departamentului Operatiuni prin efectuarea taskurilor de setare si modificare a datelor din sistem, la timp si cu acuratete;
    Verifica corectitudinea datelor extrase din sistem, intocmeste diferite rapoarte, in conformitate cu cerintele de business;
    Intocmeste analize si propune recomandari pentru atingerea obiectivelor de performanta;
    Documenteaza cerintele de business pentru noile functionalitati ale sistemului;
    Acorda suport pentru echipa de management privind cerintele IT (non-hardware) - functionalitati noi, creare useri, configurari meniuri simple in aplicatiile principale;
    Testeaza dezvoltarile de sistem intreprinse atat intern, cat si de catre furnizorii externi
    Asigura functionarea corecta a aplicatiilor electronice ale companiei, in colaborare cu ceilalti membri ai departamentului IT;
    Mentine legatura cu furnizorii externi de servicii si programe IT;
    Intelege procesele de business si propune imbunatatiri.
    BENEFICII:
    Asigurare medicala;
    Tichete de masa 15 lei/zi;
    Acces la platforma Bookster si 7 Cards;
    Participare la evenimentele companiei si activitati de CSR.