Quality Assurance for Content Creation Management with German

GABTEO HR – Companie de Consultanta, Executive Search, Head-Hunting si Recrutare de Personal.

Proficiency in German and English;
Good excel knowledge;
Proficiency in MS office applications;
Proven ability to develop employees by identifying learning and communication styles thus responding with appropriate levels of coaching, mentoring, discipline and support; Act as role model for the team members;
Proven ability to organize and clearly communicate thoughts and ideas;
Conflict resolution and problem solving;
Adherence to Company values;
Customer centricity;
Effective time management;
Prioritizing & organizing skills;
Accurate, methodical, analytical, with detail orientation;
Ability to read and understand data in report format and identify trends;
Service minded, able to take the customer perspective;
Process oriented, organized, structured and detailed;
Presentation skills.

Quality Assurance (QA) and Customer Satisfaction

Ensures quality targets laid out are met;
Implements and performs effective quality controls as per documentation requirements;
Provides feedback to each team member to ensure adherence to quality requirements; Assesses performance of teams and counsels for performance improvement;
Ensures VOC (Voice of Customer) scores are met or exceeded in their area of competency. where VOC is the yearly survey sent by client to Secret Escapes;
Develops process maps;
Documents the control methods regarding the quality KPIs and the reporting system;
Works out the collected data and provides on time accurate reports;
Carries out periodic analysis to determine the process quality baseline and identify trends;
Maintains the quality records;
Financial Perspective Contributes to the vertical QNS target through Quality Initiatives;
Ensures excellent customer relationship management and makes sure the client is reference able;
Drives resolution of client complaints and escalations.

Training

Ensures Training Needs Analysis (TNA) is done regularly for all team members in order to address individual development needs to support business goals;
Ensures Training schedules are followed and delivered;
Identifies, develops and mentors a successor;
Complies to all internal regulations and policies.

Benefits:

Bonuses for your results;
A great office, a friendly atmosphere and a multinational environment - Teambuilding and Christmas party;
Wide range of development and training options (including soft skills and language courses);
Free coffee and fruits to keep you energized;
Medical coverage;
Bookster.