Quality Assurance for Content Creation Management with German

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  • Controlul calitatii
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 05.10.2018
    Scurta descriere a companiei

    O companie formata dintr-o echipa tanara si dinamica, ce ofera servicii de consultanta si recrutare de personal.


    Proficiency in German and English;
    Good excel knowledge;
    Proficiency in MS office applications;
    Proven ability to develop employees by identifying learning and communication styles thus responding with appropriate levels of coaching, mentoring, discipline and support; Act as role model for the team members;
    Proven ability to organize and clearly communicate thoughts and ideas;
    Conflict resolution and problem solving;
    Adherence to Company values;
    Customer centricity;
    Effective time management;
    Prioritizing & organizing skills;
    Accurate, methodical, analytical, with detail orientation;
    Ability to read and understand data in report format and identify trends;
    Service minded, able to take the customer perspective;
    Process oriented, organized, structured and detailed;
    Presentation skills.


    Quality Assurance (QA) and Customer Satisfaction

    Ensures quality targets laid out are met;
    Implements and performs effective quality controls as per documentation requirements;
    Provides feedback to each team member to ensure adherence to quality requirements; Assesses performance of teams and counsels for performance improvement;
    Ensures VOC (Voice of Customer) scores are met or exceeded in their area of competency. where VOC is the yearly survey sent by client to Secret Escapes;
    Develops process maps;
    Documents the control methods regarding the quality KPIs and the reporting system;
    Works out the collected data and provides on time accurate reports;
    Carries out periodic analysis to determine the process quality baseline and identify trends;
    Maintains the quality records;
    Financial Perspective Contributes to the vertical QNS target through Quality Initiatives;
    Ensures excellent customer relationship management and makes sure the client is reference able;
    Drives resolution of client complaints and escalations.


    Ensures Training Needs Analysis (TNA) is done regularly for all team members in order to address individual development needs to support business goals;
    Ensures Training schedules are followed and delivered;
    Identifies, develops and mentors a successor;
    Complies to all internal regulations and policies.

    Alte informatii


    Bonuses for your results;
    A great office, a friendly atmosphere and a multinational environment - Teambuilding and Christmas party;
    Wide range of development and training options (including soft skills and language courses);
    Free coffee and fruits to keep you energized;
    Medical coverage;