Quality Assurance for Content Creation Management with German

Angajator: GABTEO CONSULT
Domeniu:
  • Controlul calitatii
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.09.2018
    Scurta descriere a companiei

    O companie formata dintr-o echipa tanara si dinamica, ce ofera servicii de consultanta si recrutare de personal.

    Cerinte

    Proficiency in German and English;
    Good excel knowledge;
    Proficiency in MS office applications;
    Proven ability to develop employees by identifying learning and communication styles thus responding with appropriate levels of coaching, mentoring, discipline and support; Act as role model for the team members;
    Proven ability to organize and clearly communicate thoughts and ideas;
    Conflict resolution and problem solving;
    Adherence to Company values;
    Customer centricity;
    Effective time management;
    Prioritizing & organizing skills;
    Accurate, methodical, analytical, with detail orientation;
    Ability to read and understand data in report format and identify trends;
    Service minded, able to take the customer perspective;
    Process oriented, organized, structured and detailed;
    Presentation skills.

    Responsabilitati

    Quality Assurance (QA) and Customer Satisfaction

    Ensures quality targets laid out are met;
    Implements and performs effective quality controls as per documentation requirements;
    Provides feedback to each team member to ensure adherence to quality requirements; Assesses performance of teams and counsels for performance improvement;
    Ensures VOC (Voice of Customer) scores are met or exceeded in their area of competency. where VOC is the yearly survey sent by client to Secret Escapes;
    Develops process maps;
    Documents the control methods regarding the quality KPIs and the reporting system;
    Works out the collected data and provides on time accurate reports;
    Carries out periodic analysis to determine the process quality baseline and identify trends;
    Maintains the quality records;
    Financial Perspective Contributes to the vertical QNS target through Quality Initiatives;
    Ensures excellent customer relationship management and makes sure the client is reference able;
    Drives resolution of client complaints and escalations.

    Training

    Ensures Training Needs Analysis (TNA) is done regularly for all team members in order to address individual development needs to support business goals;
    Ensures Training schedules are followed and delivered;
    Identifies, develops and mentors a successor;
    Complies to all internal regulations and policies.

    Alte informatii

    Benefits:

    Bonuses for your results;
    A great office, a friendly atmosphere and a multinational environment - Teambuilding and Christmas party;
    Wide range of development and training options (including soft skills and language courses);
    Free coffee and fruits to keep you energized;
    Medical coverage;
    Bookster.