Collection Specialist - Romanian, Bulgarian@English speaker

Angajator: BIA Human Resource Management Services
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.09.2018
    Scurta descriere a companiei

    BIA Human Resource Management Services a luat fiinta in 1992, numarandu-se printre primele companii de resurse umane din Romania. Pornind de la servicii de executive search, ne-am dezvoltat odata cu extinderea mediului de afaceri din Romania si am adaugat in portofoliul nostru servicii precum recrutarea si selectia de personal, salarizarea si administrarea de personal, consultanta in managementul resurselor umane, asistenta pentru expatriati, leasing de personal (agent de munca temporara) si consilierea in tranzitie de cariera.

    Astfel, fiind unul dintre pionierii serviciilor profesionale de resurse umane din Romania, am reusit sa fim alaturi de managerii de HR in ultimii peste 25 de ani. In tot acest timp, le-am oferit partenerilor nostri, cele peste 200 de companii din diverse domenii de activitate, cunostintele si abilitatile specialistilor nostri, precum si beneficiile tehnologiilor pe care acestia le folosesc in activitatea de zi cu zi.

    Increderea cu care acestia ne-au mandatat atunci cand au ales sa externalizeze total sau partial activitatile de resurse umane catre noi ne motiveaza sa le oferim servicii de resurse umane la un nivel maxim de competenta. Valorile care ne ghideaza – Profesionalism, Pasiune si Parteneriat – le oferim odata cu semnarea fiecarei intelegeri de afaceri.

    Cerinte

    • Banking / commercial / administrative apprenticeship
    • Relevant working experience in international agricultural business or in a collection agency is desirable
    • Basic accounting knowledge especially of billing and collections procedures will be an advantage
    • Good problem solving and decision making skills
    • Good communication and team working skills
    • Ability to prioritize and manage multiple responsibilities
    • Assertive, target-driven and autonomous work approach
    • Good organisation skills
    • Commitment to excellent customer service
    • Good knowledge of spoken and written English, Bulgarian and Romanian is essential; Turkish will be an advantage!

    Responsabilitati

    Reporting to the Assistant Director Credit, the main duties of this role will include:
    • Contact overdue customers by email or phone
    • Process customer refunds
    • Process and review account adjustments
    • Resolve client discrepancies and short payments
    • Support customers in cases of missing or incorrect invoices, quality claim, etc.
    • Perform other assigned tasks necessary to support the Accounts Receivable Department
    • Enlist the efforts of sales and senior management to accelerate the collection process
    • Communicate & follow up effectively with sales department regarding customer accounts
    • Establish and maintain effective and cooperative working relationships with dealers and sales
    • Documenting the steps taken in the collection system GetPaid
    • Preparing the weekly report for the assigned unit