IT SUPPORT TECHNICIAN

Employer: Ipsos Interactive Services
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 22.09.2018
    Short company description

    At Ipsos we are passionately curious about people, markets, brands and society. We deliver information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions. We believe that our work is important. Security, Simplicity, Speed and Substance applies to everything we do.

    If you want to join our team, please visit our Hipo employer profile to discover more job opportunities.

    Requirements

    Good knowledge of Windows 7+ operating systems;
    Installing and configuring computer hardware operating systems and applications (Office 365 Components, Active Directory);
    Troubleshooting system and network problems, diagnosing and solving desktop/laptops hardware or software faults.

    Others

    Excellent customer service skills;
    Proven oral and written communication skills and the ability to interact professionally with a diverse group of people;
    Ability to work productively in teams;
    Proficient in spoken and written English;
    Attention to details.

    Responsibilities

    The main task is to assure help-desk and support for all Ipsos Interactive Services in-house users:

    Provide the first line of contact for customers with uninterrupted access to network resources on offices and around the world;
    Working in shifts in a 24x7 environment, the IT Support Technician will be responsible for investigating, tracking, and concluding security incidents that occurs within the network, investigating hack attempts and enforcing bandwidth, copyright and other policies;
    The candidate will be able to prioritize and manage tasks with a responsible attitude, provide the best technical resolution having the ability to explain it to non-technical users;
    The candidate will be keen to work in a constantly developing, challenging environment;
    Provide all the technical support needed (installing, administration, configuring and maintenance) for users;

    Testing and evaluating new technologies;

    Document security incidents for our records. Respond to the organization forwarding the complaint (while abiding by regulations regarding confidentiality). Update incident record in the system;

    Log, troubleshoot, and track problems to a successful conclusion;

    Ensure that Service Level Agreements (SLAs), IT and security processes are followed at all times.

    Other info

    Ipsos is the 3rd largest company in market and public opinion research which delivers information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions.

    The company has a strong presence in 89 countriesemployees and more than 5000 clients worldwide. Security, Simplicity, Speed and Substance applies to everything we do. By nurturing a culture of collaboration and curiosity, we attract the highest calibre of people who have the ability and desire to influence and shape the future.

    As a part of Ipsos Group, Ipsos Interactive Services (IIS) is exploring and implementing innovative and interactive data collection techniques for the online & mobile environment.

    Ipsos Interactive Services (IIS) is a global network with local offices in 28 countries around the globe and over 1,700 passionate online and mobile research professionals (from whom 1000+ only in Romania). The company has expertise in the Ipsos’ 4 specialisms and on Ipsos products and is committed to deliver industry leading research on a wide range of international projects.

    With respondents in 100 countries (approximatelyrespondents (“panellists”) located in Europe, the Americas and the Asia-Pacific region and overpanellists in Romania), Ipsos network spans online panels, real time sampling and mobile respondents.

    Ipsos Interactive Services (IIS) is constantly preoccupied with improving its quality and security system management standards, is certified for the ISO, ISO/IEC 27001 and ISstandards and is member of ESOMAR, AIMRI, CASRO, ARF and EFAMRO.