Accounts Payable Team Leader
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LeasePlan is one of the world’s leading Car-as-a-Service companies, with 1.8 million vehicles under management in over 30 countries.
With over 50 years’ experience, our mission is to provide What’s next in mobility via an ‘any car, anytime, anywhere’ service – so our customers can focus on What's next for them. Across 32 countries, LeasePlan purchases, funds and manages vehicles for its customers, providing a complete end-to-end service.
LeasePlan Shared Service Center was founded in December 2017 in Bucharest, aiming to establish consistent harmonized processes, delivering customer excellence through a continuous improvement and ONE Team mindset.
Previous experience in Finance and Accounting with at least 2 year experience in team coordinating; Previous experience in BPO or SSC companies;
Good command of English language (written and spoken)
University Degree in Economic Studies or related fields
Quality and accuracy oriented
Self-motivated and driven
Eager and able to learn quickly
Continuous improvement mindset
Systematic and thorough
Capable time and task manager
Set clear team goals, delegate tasks and set deadlines;
Provide guidance, direction and support to a team of x individuals, for the purpose of achieving the established company/department goals.
Oversee day-to-day operation, monitor team performance and report on metrics;
Drive process efficiencies by following Agile approach, meet the agreed KPIs target;
Responsible for the performance management and review the assigned of the assigned team;
Mentors, coaches, guides and develops team members to ensure quality of service to customer, within established service levels (SLA);Ensure operations are conducted in accordance with enterprise wide standards, policies, and documented processes;
Team engagement & people development: Ensure career plans for employees, focus on development of high potential employees, coaching team members, ensure performance evaluation done on time, ensure 1-0-1 are happening monthly/quarterly.
Process procedures definition & controls: Ensure procedures are created, up to date and signed off as per timelines in place. Support transition manager on resolving any issues identified within transition and in stabilization period. Maintained a controlled environment and support operations manager on resolving any issues identified by the audit.
Process performance: Stable operations across processes, ensure proper back-up plans are in place for the whole team. Ensure balanced workforce planning;
No backlog in activities, reduced towards 0 e-mails out of SLA, keep to minimum level overtime.
Escalate issues which cannot be resolved by the team;
Drive improvement of KPIs results, by having clear actions plans in place to improve metrics.
Complete transition tasks by keeping to a minimum level the overtime.
Drive process efficiencies by following Agile approach, meet the agreed KPIs target.
Drive improvement initiatives within the teams to further reduce non-value added/time consuming activities. Implement at least 3 improvements ideas with business impact (reduced time, increased efficiency, financial benefits)
Ensuring quality service to customer, within established service levels (SLA) and budgets
Ensuring operations are conducted in accordance with enterprise wide standards, policies, and documented processes;
Creating a physical and cultural work environment for all levels of staff that is motivating, safe and inclusive In line with LPSC DNA.
Improve communication and collaboration with internal and external LeasePlan countries.