Client Support Representative with French & Italian

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- French – proficient level;
- Italian – proficient level;
- English - working language level;
- Very good computer skills, excellent knowledge of MS Office applications;
- Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person;
- Excellent team player as well as independent worker, cross-cultural communication skills are a plus.

Our client is one of the world’s largest designers of in store consumer experiences, including audio, visual, and interactive, scent, and voice and advertising solutions.

- Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications;
- Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues);
- Provide the clients with information regarding the status of their incidents;
- Report technical problems following specific procedures.