Client Support Representative with French & Italian

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.09.2018
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    - French – proficient level;
    - Italian – proficient level;
    - English - working language level;
    - Very good computer skills, excellent knowledge of MS Office applications;
    - Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person;
    - Excellent team player as well as independent worker, cross-cultural communication skills are a plus.

    Responsabilitati

    Our client is one of the world’s largest designers of in store consumer experiences, including audio, visual, and interactive, scent, and voice and advertising solutions.

    - Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications;
    - Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues);
    - Provide the clients with information regarding the status of their incidents;
    - Report technical problems following specific procedures.