Customer Support Representative with French

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

Requirements

- Bachelor’s Degree requested;
- Fluent in French;
- Excellent command of English language;
- Minimum 1 year experience in customer support is desirable;
- Ability to multi - task (logging queries while speaking with customers);
- PC skills (Microsoft, Windows, ERPs);
- Basic aptitude for learning technical concepts essential;
- Excellent interpersonal, communications and time management skills;
- Ability to work on own initiative but also as part of a team;
- Good verbal and written communication skills are required;
- Flexible and an ability to learn quickly;
- Previous CRM experience of advantage.

The primary responsibility of this role is to act as a single point of contact and provide support to all customers in their region, establishing a strong and professional relationship with assigned accounts and contacts whilst assisting the relevant sales team to increase revenue and market share. This will involve 1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within APC.

Queries will include but are not limited to the following:

- Post sales - RMA and escalation of more technical queries;
- Pre sales – sizing queries, re-seller referrals, opportunity identification, e-commerce;
- Follow up on Leads generated from marketing activities.

Offer
- Attractive salary package;
- Benefits: meal tickets, private health insurance, settlement of transport, bonuses;
- Specialized free training.