Customer Support with French in Amsterdam IE1509

Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Abroad
  • Updated at: 19.09.2018
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    • High school diploma with six plus months of customer service experience preferred
    • Courteous with strong customer service orientation
    • Strong computer navigation skills and PC Knowledge
    • Ability to effectively communicate, both written and verbally
    • Ability to learn including strong problem solving skill
    • Dependable with proficient attention to detail
    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

    Responsibilities


    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
    • Native or Fluent French and English
    • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    • Maintain broad knowledge of client products and/or services

    Other info

    Benefits

    • Competitive Salary
    • 2 weeks of paid training provided
    • Career progression opportunities
    • Excellent company benefits including pension, life assurance, education allowance,

    Why use Recruitment Agency

    • You will be contacted within 30 min of your application
    • You are given extra support in preparing for interviews
    • You have a contact person who gives you all the details of the job
    • You can ask for your application feedback anytime via email or phone
    • You don’t have to face the situation where company do not reply to you for days.
    • All our services to job seekers are fr