Sr. Customer Service Assistant - rotation shifts

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.09.2018
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    - High School Diploma, or equivalent.
    - Some experience in the field.
    - An attention to detail
    - A bias for action
    - An ability to work in a team
    - A commitment to discovering ways to improve service
    - An ability to work with limited direction

    Responsibilities

    - Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
    -Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
    - Assist other customer service associates with administrative duties.
    - Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
    - Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
    - Help Honeywell be the customer's top choice by delivering excellent customer care
    - Build up your business acumen while learning to address customer needs
    - Be part of the team that is solving complex problems for the customer