Field Service Analyst

Acest job nu mai este activ!

Vezi toate job-urile PepsiCo active.

Vezi toate job-urile Field Service Analyst active pe

Vezi toate job-urile in IT Hardware active pe

Vezi toate job-urile in IT Software active pe

Angajator: PepsiCo
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 24.10.2018
    Scurta descriere a companiei

    PepsiCo offers the world's largest portfolio of billion-dollar food and beverage brands, including 22 different product lines that generate more than $1 billion in annual retail sales each. Our main businesses -- Quaker, Tropicana, Gatorade, Frito-Lay, and Pepsi Cola -- also make hundreds of other enjoyable and wholesome foods and beverages that are respected household names throughout the world. With net revenues of approximately $66 billion, PepsiCo's people are united by our unique commitment to sustainable growth by investing in a healthier future for people and our planet, which we believe also means a more successful future for PepsiCo. We call this commitment Performance with Purpose: PepsiCo's promise to provide a wide range of foods and beverages for local tastes; to find innovative ways to minimize our impact on the environment, including by conserving energy and water usage, and reducing packaging volume; to provide a great workplace for our associates; and to respect, support, and invest in the local communities where we operate.


    * Basic networking skills (TCP, DNS, using ping / tracert)
    * Windows OS administration skills
    * Microsoft Office
    * Basic hardware troubleshooting
    * Previous IT support experience, preferably in a multinational / corporate environment, but not mandatory
    * Exposure to a ticketing system preferable, but not mandatory
    * Quick learner, able to adapt to a fast paced environment
    * Cat B driving license is desired but not mandatory


    As a Field Service Agent, the job holder will be responsible for:

    * Providing L1 support either remotely or in person to the user base
    * Reviewing all the field service deliverables, ensuring all tickets and tasks are appropriately managed
    * Interface and coordinate FS activities with 2nd and 3rd level support teams
    * Hands and Feet for Managed Service Suppliers and IT Operations

    As a Service Desk Backup the job holder will be responsible for:

    * Providing Support and Backup to the Romanian Field Service Lead
    * Own the Service Desk Tasks and prioritization when ServiceDesk personnel is not available
    * Review and ensure compliance to the SD/FS key performance indicators
    * Responsible for all Service Desk SLA Adherence within his area of responsibility

    Alte informatii

    You are able to work comfortably in a fast-changing environment on interesting technical challenges
    You are passionate about Information technology, are eager to learn and improve your skills in IT
    You can work well within a young and fun team