Global Order to Cash Manager

First and foremost we believe in the people on this site. We believe in those who want to develop and grow, both small companies and IT professionals and we know that we can create something beautiful together. We believe in their dreams, we believe in your dreams and we intend to prove the quality of the Romanian IT industry.

Master’s Degree in Finance / Accounting / Business or other related discipline required
6-8 Years of Global Operations and team handling experience in OTC processes
Working experience on Oracle, Microsoft Dynamics Navision will be preferred
Must have experience, working in a Shared Services Centre (SSC) environment
Experience managing audit firms through complex and technical situations
Proven track record of successfully managing and developing teams
Strong knowledge and experience with order to cash processes including invoicing, accounts receivable management, bad debt analysis, credit and collections and account reconciliations is required. Understanding of associated treasury and cash management processes and procedures is preferred
Excellent written and spoken English
French / German /Dutch – proficient level
Time management skills
Strong analytical ability and problem solving skills
Good motivation skills and negotiation skills

Assist with the growth and development of the Order to Cash department
Assist upper management with implementation of new procedures and policies
Actively engages and lead the company’s business units and impacted functions to adopt and embrace globally standardized processes
Develops and translate the overall transformation strategy into operational goals, objectives, and process roadmaps and identifies necessary resources (people and capital) to support the implementation of these strategies
Publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
Coordinates the supervisor`s activities in collaboration with the top-management
Participates in cross functional process and system improvement initiatives
Monitor the day-to-day Order to Cash activities, including but not limited to customer master, credit control, cash application and AR reporting, ensuring they meet process standards and policy
Establishing and adequate control environment and optimizing the efficiency of OTC process with focus to deliver improvement in working capital of the company
Understand business / strategies for order management and support automation of business process across order management
Continuous Process and system improvement initiatives
Managing customer relationships and dealing with queries and discrepancies in relation to the provided accounts receivable services
Provides leadership and responsible for people management matters such as performance evaluations, employee recognition, employee development & training and employee relations
Ensures work flow and processes are to maximum efficiencies for business necessity (agent breaks, work times, number of outbound collection calls, billing fulfillment, dispute fulfillment, cash application)
Organizes and participate in the recruiting, interviewing and hiring process for the Order to Cash Department / Develop recruitment plan and ensure target hiring goals are met
Track record of closely partnering and driving change in concert with corporate management, specifically related to global processes and systems
Prepare and Perform disciplinary actions in collaboration with the department leaders, other supervisors and the HR Department
Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with order to cash procedures and policies
Report all trends, issues and escalations to upper management
Performs 1x1 meetings with supervisors/TL and assist team leaders/supervisors with employee meetings
Motivates the team to continuously improve and as act as a single team striving towards process goals and company objectives