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- Knowledge of Hitachienterprise storage systems
- Knowledge of EMC enterprise storage systems
- Knowledge of Brocade enterprise storage area networking systems
- Knowledge of EMC or HDS archive systems
- Own all assigned projects, incidents, problems and requests relating to storage, backup, archive and manage them through to restoration or resolution in accordance with the service level agreements
- Provide regular updates on incident progress and ensure satisfaction with the service before closing the incident or service request
- Ensuring that time recording for BAU and project activities are accurately recorded
- Assess work requests from clients and infrastructure teams to provide time and cost estimates and schedule options and also collaborate with other teams to produce quotes and project estimates
- Evaluate and procure new storage systems and work closely with colleagues in architectural team to assess operational suitability of storage platforms
- Ensure that the currency of the storage estate is maintained, highlighting operational requirements to refresh or replace technology to management in a pro-active and timely manner