1st Level Application Support

Employer: Bosch Service Solutions SRL
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 14.11.2018
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    What distinguishes you:

    - German and English language– advanced level (B2)
    - Knowledge in MS Office
    - Amiability, flexibility and resilience person
    - Customer orientation skills
    - Ability to work in a global development team
    - Strong communication skills
    - Advantage: Experience in usage of Web– Application Skype for business or Bosch
    - Advantage: Knowledge in Atlassian JIRA (Track & Release)

    Responsibilities

    Your contribution to something big:

    - 1st level Support for Oracle Application Express Web-Applications
    - Collect, document and handle or forwarded inquires, malfunctions and problems
    - Handle technical and user-specific questions
    - Identify problems, fault analysis and problem solving
    - If needed, create & forward ticket to 2nd level
    - Create knowledge base article & forward to 2nd level for approval
    - If needed, translate requests for 2nd level

    Other info

    Taken into consideration the new legislation regarding personal data protection (GDPR), we wish to inform you that we will introduce in our database the information from your CV, as a result of your application on the recruitment platform Hipo.

    We mention that your data will be exclusively used for the purpose of conducting the recruitment process, in order to possibly conclude a contractual collaboration. The data will be kept for two years starting with the first day of processing.

    We also bring to your knowledge the existence of your right to request, as data operator, the access to your personal data, the correction/removal/restriction of processing or the right to oppose the processing, as well as the right to data portability.