Technical Support (FRENCH)

Employer: Stefanini Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.10.2018


    If you have Omelette au Fromage for breakfast and a passion for French Language, then you are the one we’ve been looking for!

    Ideal candidate:

    • An advanced level of French and a good level of English;
    • Willingness to acquire new IT skills – don’t worry, we provide training!
    • Enthusiastic and with positive attitude;
    • Desire to help other people;
    • Flexible about working hours: operating 7 days a week, we run a variety of shifts, with flexibility to suit everyone.

    Responsabilities:
     
    • Providing support to users (via e-mail and phone) regarding technical issues;
    • Taking matters into your own hands: Logging remotely to the user's computer and help them solve software and hardware situations;
    • Leave some know-how for your team: Documenting the cases that you deal with into the ticketing system;
    • Your colleagues are here to help: Escalating problems to the next level of support when necessary;
    • Going the extra mile: Help the users with all the necessary information.

    Benefits? Bien Sur!
     
    • Attractive salary package;
    • Up to 27 vacation days;
    • A Career Path program for the ambitious ones!
    • A variety of trainings (IT and soft skills related) provided by our specialists;
    • Private Medical subscription;
    • Flexible Benefits, including public transportation reimbursement and meal tickets;
    • Discounts with different partners: Sport & Wellness; Telecom & Electronics; Children & Parents; Holiday & Culture; Medical; Fashion; Tourism; Restaurant & Bar and other;
    • Massage sessions;
    • Friendly and fun people such as yourself.