Support Engineer (SPANISH)

Angajator: Stefanini Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.09.2018
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    • SPANISH – advanced level and ENGLISH knowledge – at least medium level;
    • Motivation for learning new information;
    • Ready to acquire new skills (communication skills, technical skills etc.);
    • Previous successful customer service experience is considered an advantage;
    • Strong written and oral communication skills;
    • Able to communicate problems/issues to customers in a non-technical manner.

    Responsabilitati

    • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    • Logging remotely to client’s computer and help them solve software issues;
    • Documenting issues that you deal with on a daily basis into the ticketing system;
    • Troubleshooting hardware, software and network related issues;
    • Escalating problems to the next level of support when necessary;
    • Help the client with all the necessary information.

    Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

    Alte informatii

    • Attractive salary package;
    • Contract for unlimited period of time;
    • Up to 27 days Annual Vacation;
    • Massage sessions;
    • IT and Soft skills training provided by our specialists;
    • Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    • Friendly, fun and young team.