Collection & Recovery Related Processes Officer - temporary 12 months

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Angajator: ING Romania
  • Asigurari - Intermedieri financiare
  • Banci
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 26.09.2018
    Scurta descriere a companiei

    ING is the largest online bank in the whole of Europe and a frontrunner in the transformation of banking. At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.

    Our story in Romania started in 1994. Here we pioneered the local banking industry, bringing new products and services for local corporate. In 2004, ING extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Sharing the purpose of empowering people to stay a step ahead in life and in business, since 2015, ING Tech Center develops banking solutions in the fields of Core Banking Development, Financial Markets and Data Management for ING Group, including ING Bank Romania. By using the latest methodologies in software development, our fast growing team gathers more than 500 tech enthusiasts who work for international projects that go beyond traditional banking.

    There has never been a more interesting time to work at ING.

    Why work for us? Here’s a snapshot of our perks:
    •People Development
    •Work from Home
    •Wellbeing Programs
    •Global Opportunities
    •Flexible Work Schedule
    •Staff Discounts
    •Agile Way of Working
    •Awesome Culture
    •Future-Oriented Banking


    Studii superioare finalizate (preferabil in Economie au alte domenii relevante);
    Minimum 2 ani experienţă in operaţiuni bancare, administrarea creditelor, gestionare politelor de asigurari locuinta, plati, contabilitate;
    Microsoft Office (Excel, Word, PowerPoint, Access, Visio), Internet, E-mail;
    Pozitiv, organizat, flexibil, creativ, profesionist si cu atitudine cooperanta;
    Focus pe atingerea rezultatelor si spirit analitic;
    Bune cunstinte de limba Engleza si Microsoft Excel reprezinta un plus.


    Gestioneaza bazele de date, genereaza si primeste apeluri telefonice catre/ de la clienti cat si administreaza mailbox-ul, toate dedicate proceselor de monitorizare credite de refinantare, monitorizare clauze contractuale, restructurari credite, darea in plata si insolventa personala;
    Genereaza zilnic notificarile scrise si le transmite catre furnizor extern;
    Asigura informarea departamentelor interne, la solicitarea acestora, cu privire la situatia centralizata a notificarilor (atat format letric cat si electronic) transmise clientului ING;
    Verifica inscrierea corespunzatoare a ipotecii si corectitudinea acesteia in favoarea ING;
    Centralizeaza, inregistreaza si genereaza raspunsuri standard pentru cererile de restructurare primite din partea clientilor;
    Asigura arhivarea documentelor la dosarul clientului;
    Monitorizeaza existenta si reinnoirea corespunzatoare a politelor de asigurare ale imobilelor aduse in garantie, valideaza corectitudinea datelor si face actualizarile corespunzatoare in sisteme;
    Asigura intocmirea dosarului de despagubire pentru aplicatiile de credit Prima Casa neperformante;
    Respecta termenele de raspuns si normele de lucru stabilite si comunicate;
    Ofera suport pe e-mail sau telefonic fortei de vanzari şi tuturor departamentelor implicate, pe probleme legate de operatiunile de credit dupa acordarea acestuia (in conformitate cu responsabilitatile descrise mai sus, precum si pentru alte procese viitoare);