Service Technician

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If you are an enthusiastic and determined person and you want to develop your skills in a multinational environment, then you are in the right place. For our client, WILO Romania, we are looking for a Service Technician to join their growing team.

The role:

Ensure the field service and in-house repair execution with internal and external interfaces as required by the customer and in line with their expectations.

The ideal candidate will need:

- University degree, preferably in Constructions;
- Minimum of 2-3 years’ work experience – it’s a plus knowledge in installation equipment: thermal power stations, air conditioning, pumps;
- At least medium level of English (both written and spoken);
- MS Office and ERP skills;
- Advanced product knowledge and advanced application knowledge;
- IT-Knowledge basic level;
- Strategic and customer orientation;
- Analytical thinking and capacity of working with others ;
- Clean driving license.

The main duties and responsibilities of the role will include:

- Ensure execution of field service and in-house repair.
- Ensure a high customer satisfaction and to improve service processes steadily.
- Aggregate needed information for field service and in-house repair, to provide a general overview about the area demand and allocation, coordinate field service interventions and in-house repairs with WILO technicians and external suppliers or partners (place orders, track cases) and identify customer contracts to guarantee a high quality field service and in-house repair preparation.
- Enter field service and in-house repair reports into the system to assure a high data quality.
- Carry out repairs, commissioning’s and maintenance case in the field and in-house due to the customer requirements.
- Carry out on site quotations wherever possible.
- Carry out and report basic quality analysis on site or in-house.
- Support the co-ordination and scheduling all service business in liaison with the customer and office.
- Carry out the co-ordinate and collection of parts from designated home base/warehouse.
- Contribute to the development of the Wilo sense business.

Other information:

- The recruitment process will be conducted through QPAS - Recruitment Company.
- Only eligible candidates will be contacted.

Attention:

- By applying to this job, we are deemed to have your default consent to the processing of personal data by QPAS, pursuant to Regulation (EU) 2016/679.