Customer Value Analyst

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

› Successful completion of a College degree

› Software or Financial Services experience desired

› A basic understanding of and interest in how software can deliver value to financial institutions

› An interest in and ability to conduct thorough industry/market research and analysis

› Strong business writing ability and communication skills

› Innovative thought processes and approach to work with a creative mind and passion for quality

› Expert level MS PowerPoint skills required

› Advanced MS Excel and MS Word skills an advantage

› Ability to work pro-actively as a self-starter with limited direct supervision

› Capable of prioritizing tasks efficiently with excellent attention to detail

› Fluency in English, both verbal and written

Provide assistance in client facing engagements by collaborating with the front-line teams to create high-quality customized deliverables in presentation and/or document format

› Contribute to the content of external client deliverables and internal sales enablement collateral by conducting focused market and industry research to support and validate value messaging

› Collaborate with the line of business owners to support the creation and delivery of internal and external value tools, presentations and documentation to support Go to Market campaigns

› Provide support to front-line teams with creative ideas and MS PowerPoint graphics to convert content and value messaging into the highest quality executive level presentation slides

› Build ROI calculators in MS Excel to aid business case analysis

› Act as the first point of contact for value tools support to the sales and sales enablement organizations for your assigned line of business

› Support industrialization to enable scale by developing and maintaining innovative PowerPoint slide templates, reusable business concept slide graphics, and other internal productivity tools

› Own and maintain value-focused knowledge libraries and pro-actively add new content and drive front-line teams to contribute e.g. Industry benchmarks, client success metrics

› Create and maintain team intranet sites to ensure all created content is readily available to key stakeholders within the organization

› Provide support in the creation of materials to publicise and promote team services internally and pro-actively drive teams to push news updates out to the organization

› Provide operational and administrative support to front-line teams e.g. maintain centralized document storage, monitor team mail accounts, document team processes, create and maintain onboarding material, assist with the creation of training slide decks etc.