L1 Support with German

This job is no longer active!

View all jobs ALTEN Romania active


View all jobs L1 Support with German active on Hipo.ro

View all jobs Telecommunication active on Hipo.ro


Employer: ALTEN Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.03.2019
    Short company description

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Requirements

    - Speaks German at an advanced level (C1) and English at medium level (minimum B2)
    - Has team working skills and is socially skilled
    - Is ready to listen and understand the internal client’s issues
    - Is flexible and capable of properly analyzing the problems they encounter
    - Has the capacity to take care of the technical documentation
    - Is willing to develop a career in IT

    Responsibilities

    - Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
    - Collect data for internal reporting
    - Ensure service level agreements are fulfilled
    - Resolve incidents, service requests and queries
    - Update information in the relevant systems
    - Document new known errors