L1 Support with German

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Employer: ALTEN Romania
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 18.03.2019
    Short company description

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.


    - Speaks German at an advanced level (C1) and English at medium level (minimum B2)
    - Has team working skills and is socially skilled
    - Is ready to listen and understand the internal client’s issues
    - Is flexible and capable of properly analyzing the problems they encounter
    - Has the capacity to take care of the technical documentation
    - Is willing to develop a career in IT


    - Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
    - Collect data for internal reporting
    - Ensure service level agreements are fulfilled
    - Resolve incidents, service requests and queries
    - Update information in the relevant systems
    - Document new known errors