L1 Support with German

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

- Speaks German at an advanced level (C1) and English at medium level (minimum B2)
- Has team working skills and is socially skilled
- Is ready to listen and understand the internal client’s issues
- Is flexible and capable of properly analyzing the problems they encounter
- Has the capacity to take care of the technical documentation
- Is willing to develop a career in IT

- Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
- Collect data for internal reporting
- Ensure service level agreements are fulfilled
- Resolve incidents, service requests and queries
- Update information in the relevant systems
- Document new known errors