Field Dispatch

Employer: Ericsson
Domain:
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.11.2018
    Short company description

    At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?
    Learn what makes YOU + Ericsson a powerful combination. Join us today.

    About Us

    We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
    Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.


    Requirements

    Preferred Qualifications & Experience Requirements:
    •Problem solving and trouble shooting skills
    •Good communication skills
    •Cost awareness
    •Social skills and awareness

    Core Competences:
    •Knowledge of Managed Service Telecom Operations Practice
    •Presentation & Communication skills
    •Knowledge sharing
    •Problem Solving & strategic thinking
    •Ericsson Knowledge
    •Language Skills
    •Delivering Results & Meeting Customer Expectations
    •Analyzing
    •Working with People
    •Following instructions & Procedures
    •Applying Expertise & Technology

    Responsibilities

    Responsibilities & Tasks:
    •Customer Event Management
    •Customer Incident Management
    •Customer Problem Management
    •Customer Order Handling

    Other info

    Ericsson Overview:

    Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.



    We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.