Collection Specialist with German

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Employer: VERTIV
  • Accounting - Finance
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Cluj Napoca
  • Updated at: 21.11.2018
    Short company description

    VERTIV, formerly known as Emerson Network Power is the world’s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for power, thermal and infrastructure management, Vertiv enables efficient, highly-available networks.


    Hardware, software and services that are intelligent, resilient and rapidly deployable for:

    • Data Centers

    • Communications Networks

    • Healthcare Facilities

    • Industrial Facilities


    In Cluj Napoca, we are present since 2006. We work as a SHARED SERVICE center, acting as a proactive business partner which brings strategic value to the organization and provides best in class services at a competitive cost by:

    • Developing a deep understanding and cohesion with its business units

    • Creating enough mass to provide consistency of service and allowing the ability to leverage people & expertise

    • Creating centers of excellence with specific skill sets

    • Focusing on continuous improvement and a performance management-oriented mindset

    • Providing a career vision for its employees


    At Vertiv Cluj, we are looking for a new german - speaking, communicative colleague with:

    University Degree in Finance or Business Administration;
    Experience in finance or ideally receivables management;
    Previous customer customer support experience via outbound and inbound calls is highly desirable;
    MS Office knowledge
    ...and who is:
    a Team Player;
    Commited to excellent customer experience;
    Reliable & pays attention to targets and deadlines;
    Able to cope with increased workload towards the month close.


    On a daily basis you will:

    Proactive collect all receivables in line with credit terms;
    Be responsible for monitoring and maintaining assigned accounts - Customer calls and/or correspondence within a highly performant credit department;
    Dispute Management: Drive resolution of disputes liasing closely with all due departments within the business;
    Communicate & follow up effectively with other departments regarding customer accounts on a timely basis;
    Monitor customer's payment performance and proactively seek to reduce payment problems;
    Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals;