Customer Support Representative

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Angajator: GTS Telecom
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.10.2018
    Scurta descriere a companiei

    Cerinte

    -Customer focus;
    -Technical knowledge and skills in order to do the job at a high level of accomplishment;
    -The ability to promptly react, to analyse, diagnose and solve issues;
    -High sense of responsibility and ethics;
    -Proactivity, creativity, initiative, drive to improve and continuously learn;
    -Teamwork.

    Main requirements for the CUSTOMER SUPPORT REPRESENTATIVE role are:
    - Technical university education;
    - Technical person with excellent communication and customer service skills/interest;
    - Willing and able to learn quickly new skills and technologies;
    - Fluency in English.

    Responsabilitati

    - On phone technical support;
    - Answer and record requests regarding the functionality of Internet, Data and Voice services;
    - Basic troubleshooting on network equipment in order to investigate and identify customers problems;
    - Maintain permanent connection with customers.

    Alte informatii

    What we offer:

    -A dynamic and professional working environment;
    -New technologies and the opportunity to be creative;
    -Career development opportunities.