Customer Support Representative
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Who we are
GTS Telecom owned by Deutsche Telekom AG is one of the main infrastructure-based provider of telecommunications services in Romania and is positioned as a quality leader in the communications segment for medium and large companies. Our company is one of the founding members RoNIX (Romanian Network for Internet eXchange) and is certified ISO 9001, ISO 14001, OHSAS 18001 and ISO 27001.
GTS provides national and international transport solutions for data, voice, internet access, cloud services and collocation in our own data centers in Bucharest and Cluj. The company operates an extensive Ethernet and MPLS network built on a resilient fiber optic infrastructure. The company has approximately 130 employees and is based in Bucharest.
Our company values serve as a compass for our actions and describe how we behave in the marketplace. They provide standards at every level of our business and are the ethical foundation for everything we do at GTS.
We are committed to our customers
GTS knows how hard our customers work to make their businesses successful. We seek to understand their needs and develop innovative solutions which help our customers become a better business.
We are local and our people make the difference
Though we operate across the region, we live and work in the same cities as our customers. Our dedicated and skilled employees work as a team to deliver services at the highest standards and speed in the industry.
We do as we say we are going to do
Trust is earned. We follow our words with actions so everyone knows they can depend on us. By being forthright, we are easier to do business with and show that we have integrity. We are proud of GTS
-Technical knowledge and skills in order to do the job at a high level of accomplishment;
-The ability to promptly react, to analyse, diagnose and solve issues;
-High sense of responsibility and ethics;
-Proactivity, creativity, initiative, drive to improve and continuously learn;
Main requirements for the CUSTOMER SUPPORT REPRESENTATIVE role are:
- Technical university education;
- Technical person with excellent communication and customer service skills/interest;
- Willing and able to learn quickly new skills and technologies;
- Fluency in English.
- On phone technical support;
- Answer and record requests regarding the functionality of Internet, Data and Voice services;
- Basic troubleshooting on network equipment in order to investigate and identify customers problems;
- Maintain permanent connection with customers.
What we offer:
-A dynamic and professional working environment;
-New technologies and the opportunity to be creative;
-Career development opportunities.