Collection Operations Officer - temporary 8 months

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Angajator: ING Romania
  • Asigurari - Intermedieri financiare
  • Banci
  • Contabilitate Finante
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 20.09.2018
    Scurta descriere a companiei

    ING is the largest online bank in the whole of Europe and a frontrunner in the transformation of banking. At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.

    Our story in Romania started in 1994. Here we pioneered the local banking industry, bringing new products and services for local corporate. In 2004, ING extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Sharing the purpose of empowering people to stay a step ahead in life and in business, since 2015, ING Tech Center develops banking solutions in the fields of Core Banking Development, Financial Markets and Data Management for ING Group, including ING Bank Romania. By using the latest methodologies in software development, our fast growing team gathers more than 500 tech enthusiasts who work for international projects that go beyond traditional banking.

    There has never been a more interesting time to work at ING.

    Why work for us? Here’s a snapshot of our perks:
    •People Development
    •Work from Home
    •Wellbeing Programs
    •Global Opportunities
    •Flexible Work Schedule
    •Staff Discounts
    •Agile Way of Working
    •Awesome Culture
    •Future-Oriented Banking


    • Studii superioare ;
    • Minim 1 an experienta in zona de operatiuni bancare ;
    • Utilizare calculator: Microsoft Office, E-mail, Internet ;
    • Nivelul de cunoastere al limbii straine: limba engleza (vorbit&scris) – nivel mediu ;
    • Cunoasterea legilor si regulamentelor BNR, a regulilor si procedurilor interne;
    • Atentie la detalii, planificare si organizare, comunicare si adaptabilitate, abilitati de lucru in echipa.


    •Inregistrezi in sisteme tranzactiile cu numerar - colectari/remiteri numerar, remiteri/alimentari catre/de la Agentiile ING sau Centrele de Procesare, remiteri/alimentari catre/de la BNR;
    •Verifici si reconciliezi zilnic corectitudinea sumelor creditate/retrase in/din conturile clientilor de colectare, iei decizii in legatura cu postarea sau rejectarea sumelor care nu se crediteaza in mod automat;
    •Mentii legatura permanenta cu reprezentantii la nivel regional ai societatilor de transport si procesare valori;
    •Transmiti comenzi de transport respectand plafoanele asigurate per transport si comenzi de procesare numerar catre Centrele de Procesare la nivel regional;
    •Te asiguri ca Transportatorii respecta programul de colectare/remitere de la/catre Clienti, la nivel regional;
    •Primesti, verifici si arhivezi rapoartele zilnice din Centrelel de Procesare Numerar, reconciliezi soldurile zilnice raportate cu soldurile inregistrate;
    •Raportezi in cel mai scurt timp orice situatie aparuta in aria de responsabilitate si te implici activ in identificarea cauzelor care au determinat aparitia acesteia, precum si in solutionare.
    •Mentii legatura pentru operatiunile curente cu reprezentantii clientilor la nivel regional, transmiti instructaje de colectare, raspunzi la solicitarile clientilor, raportezi superiorilor situatiile care depasesc aria atributiilor tale; informezi Administratorii de Cont/Ofiterii de Suport ai acestora in legatura cu orice situatie intervenita in colectarea/remiterea de la/catre clienti.