Collections Manager

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Employer: Micro Focus
  • IT Software
  • Job type: full-time
    Job level: Manager
  • Updated at: 20.09.2018
    Short company description

    Micro Focus and HPE Software have joined to become one of the largest pure-play software companies in the world. Bringing together two leaders in the software industry, Micro Focus is uniquely positioned to help customers maximize existing software investments and embrace innovation in a world of Hybrid IT - from mainframe to mobile to cloud.


    About the candidate

    Education and Experience Required

    First level university degree with a focus in business or economics; advanced degree in business preferred.

    Typically 8-10 years of experience in a credit or collection function.

    Minimum 2 years of people management experience.

    Knowledge and Skills

    Content expert in the field of credit or collection with a strong systematic knowledge of accounting principles and internal processes and standards.

    Ability to manage a team and to motivate and develop people.

    Advanced understanding of credit, finance, and risk mitigation tools.

    Excellent negotiation and relationship building skills.

    Excellent project management skills.

    Demonstrated ability to plan and prioritize.

    In-depth knowledge of economic and political environment.

    Good conflict management skills.


    At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

    Our portfolio spans the following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics

    Micro Focus is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

    Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our MF culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge.

    The Finance team at Micro Focus provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity.

    In the Finance division, our reporting and controlling teams are working on tasks like asset management, financial integration of mergers and acquisitions, as well as USGAAP/IFRS-reporting. Our objective is to display all business activities in a financially correct and transparent manner.

    Collections Manager


    Manages employees and teams of employees, from Entry to Master levels, by setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective delivery of credit decisions and collection issue resolutions.

    Ensures that metrics for individuals are aligned with corporate objectives and identifies talent to develop.

    Manages the credit and collection activities in a country.

    Dialogues with employees (up to executive level) at other internal organizations to resolve issues, particularly the issues that are causing non-payment.

    Judges how much credit risk to support for a given customer and presents arguments to support credit decisions to management, with authority to grant credit according to authority matrix.

    Negotiates with large customers (up to partner and upper level management) regarding contracts and payment structures or to collect customer payments.

    Resolves issues with large customers.

    Proposes structural changes for the organization that will make it more efficient.

    Impacts a medium volume of large external customers.

    Leads mid-size teams of personnel from the Entry level through Master in credit or collection processes.

    Other info

    Micro Focus Values:

    Respected&Connected: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

    Action Oriented: We never sit still - we take advantage of every opportunity

    Results Driven: We are committed to delivering results

    Customer Centered: We put customers in the center of everything we do

    What do we offer?

    Extensive social benefits, flexible working hours, a competitive salary and shared values.