Business Analyst for Central Europe
Primary Location: Romania-Cluj-Cluj-Napoca
Job Function: Customer Service
Deliver specific Service Administration, Inside Sales, Project Management and Finance KPIs (Key Performance Indicator) reporting and analysis for five countries in Central Europe
Assist in the timely completion of financial reports used in monthly, quarterly and annual business reviews, ensure data integrity
Ad-hoc reports and analysis, design service level metrics and work with order related data including but not limited to KPI & Activity Flow.
Generation of reports and create/define Report Templates in ERS/Noetix/Business Intelligence
Prepare presentations for various management meetings
Participate in business reviews, explain monthly results and report on significant variances, take ownership for the action plans as agreed with the direct manager
Assesses reports and where possible improves effectiveness of all European report templates
Act as point of contact for European Reporting Systems.
Extract reports for individual performance evaluations and engage with the team members to review areas of improvement of their performance
Drive process improvement, organizing process development workshops and work alongside the Customer Service Management Team, Perfect Execution team and other relevant stakeholders
Working with European locations to ensure accuracy of financial reports and act as a coach to locations in helping them develop their reporting processes
Assistance in development of Divisional budgeting, forecasting and other corporate planning processes
REQUIRED QUALIFICATIONS AND EXPERIENCE
University degree in Economics, Finance or Engineering with experience in Business Administration
+3 years relevant experience in designing reports and business analysis
Excellent computer skills: Excel advanced, PowerPoint, E-mailers
Fluent in English; other Central European languages are an advantage
Good Financial knowledge is a plus
Experience with process improvement methodologies (Lean, Six Sigma) is a plus
Strong Communication & Presentation skills
Very good organizing skills
Customer orientation and creativity is an asset for this position
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