Business Support Specialist with Italian

Angajator: HRS Romania
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.09.2018
    Scurta descriere a companiei

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Cerinte

    -University degree in information technology or comparable education;
    -Good command of English, both spoken and written;
    -Intermediate in Italian;
    -Ability to communicate and collaborate efficiently;
    -Ability to understand and prioritize the needs of the customer;
    -High interest in continuous learning and development (new tools, technologies, methodologies);
    -Self-motivation to achieve consistently high quality results;
    -Ability to think out of the box and challenge the status quo;
    -Openness to share knowledge and best practices with the team;
    - Highly appreciated: Knowledge of SQL language: performing queries, ability to understand basic SQL code.

    Responsabilitati

    -Support of company’s corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting;
    -Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;
    -Diagnose and troubleshoot issues on live production environments;
    -Analyzing and solving the incidents sent by the First Level Support;
    -Assess, troubleshoot and escalate user problems to specialized teams when necessary;
    -Giving required support effectively and in accordance with priority, impact and SLAs;
    -Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard;
    -Identify trends and recurring incidents and document them;
    -Improve the existing knowledge base with updates and maintenance of technical documentation.

    Alte informatii

    Benefits:

    -Opportunity to learn and work with a variety of technologies;
    -Career programs;
    -Multicultural, Agile environment that encourages new ideas and innovation;
    -Flexible working hours;
    -Lunch tickets;
    -Medical subscription and life insurance;
    -Private pension;
    -Fitness centers discounts, sports activities and other company events;
    -Good transport connections and free parking;
    -Relaxation area (ping pong, foosball, massage);
    -Free Bookster.ro account;
    And…fresh orange juice, good coffee, fresh fruits.