Network Operations Engineer
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Primary Location: Romania-Cluj-Cluj-Napoca
Job Function: Information Technology
Provides Tier 3 support of the Emerson Electric Global Communications and Information Security Services global portfolio, including 1000+ Emerson Offices and 4 Global Data Centers. Works under general supervision of Global Network Operations management both independently and with other members of the Global Network Operations team to respond to Service Requests, Problems, Incidents and Change Requests
Detailed understanding of the function and configuration of Cisco networking equipment
Extensive hands-on experience configuring and troubleshooting Cisco switches and routers
Extensive experience administering and configuring layer 2 and layer 3 Cisco networks, experience or operational knowledge of Cisco firewalls and load-balancers preferred
Advanced operational knowledge of VLANs, spanning tree, BGP & EIGRP in highly redundant and diverse WAN/LAN environments
Operational knowledge of Wireless LAN access points, connectors, survey and associated tools e.g Cisco Prime.
Operational knowledge of Remote Access user solutions including access protocols.
Extensive experience with network monitoring tools. Ability to analyze data and deliver metrics associated with utilization, capacity and functional operation of the network
Ability to comprehend and create complex network maps and drawings with Visio
Functional understanding of DNS, DHCP, NTP, SYSLOG, SNMP and related network services
Advanced understanding of IP addressing including subnetting and supernetting
Operational understanding of different media and cable types
Experience working from a ticketing system and responding to customers promptly
Provide proactive recognition and correction of network related problems
Provide telephone based support for GCIS services and functions for Tier 3 problems forwarded from the customer, problem escalation and assisting Transition and Engineering groups where needed to resolve complex issues
Provide support to customers during new installations
Work with various customer and GCIS support groups in diagnosing service related problems
Ability to perform maintenance activities outside of normal business hours
Participate in Lead engineer work rota including associated responsibilities.
Participate in weekend On-Call work rotation
Bachelor’s degree in IT is preffered
3 or more years working with routing, switching and/or security devices and 7-9 years of overall IT experience
Cisco Certified Network Professional (CCNP-R&S, Security, Voice or Wireless) certification or proven experience required
Cisco CCNP or equivalent proven work experience
Experience with Cisco WLAN, VoIP and Video platforms preferred
Experience in large WAN and datacenter environments
Excellent customer service and communications skills
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.