Global Order to Cash Site Manager

Employer: Mood Media
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: > 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.11.2018
    Short company description

    Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
    With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.

    Requirements

    Master’s Degree in Finance / Accounting / Business or other related discipline required
    6-8 Years of Global Operations and team handling experience in OTC processes
    Working experience on Oracle, Microsoft Dynamics Navision will be preferred
    Must have experience, working in a Shared Services Centre (SSC) environment
    Experience managing audit firms through complex and technical situations
    Proven track record of successfully managing and developing teams
    Strong knowledge and experience with order to cash processes including invoicing, accounts receivable management, bad debt analysis, credit and collections and account reconciliations is required. Understanding of associated treasury and cash management processes and procedures is preferred
    Excellent written and spoken English
    French / German /Dutch – proficient level
    Time management skills
    Strong analytical ability and problem solving skills
    Good motivation skills and negotiation skills

    Responsibilities

    Assist with the growth and development of the Order to Cash department
    Assist upper management with implementation of new procedures and policies
    Actively engages and lead the company’s business units and impacted functions to adopt and embrace globally standardized processes
    Develops and translate the overall transformation strategy into operational goals, objectives, and process roadmaps and identifies necessary resources (people and capital) to support the implementation of these strategies
    Publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
    Coordinates the supervisor`s activities in collaboration with the top-management
    Participates in cross functional process and system improvement initiatives
    Monitor the day-to-day Order to Cash activities, including but not limited to customer master, credit control, cash application and AR reporting, ensuring they meet process standards and policy
    Establishing and adequate control environment and optimizing the efficiency of OTC process with focus to deliver improvement in working capital of the company
    Understand business / strategies for order management and support automation of business process across order management
    Continuous Process and system improvement initiatives
    Managing customer relationships and dealing with queries and discrepancies in relation to the provided accounts receivable services
    Provides leadership and responsible for people management matters such as performance evaluations, employee recognition, employee development & training and employee relations
    Ensures work flow and processes are to maximum efficiencies for business necessity (agent breaks, work times, number of outbound collection calls, billing fulfillment, dispute fulfillment, cash application)
    Organizes and participate in the recruiting, interviewing and hiring process for the Order to Cash Department / Develop recruitment plan and ensure target hiring goals are met
    Track record of closely partnering and driving change in concert with corporate management, specifically related to global processes and systems
    Prepare and Perform disciplinary actions in collaboration with the department leaders, other supervisors and the HR Department
    Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with order to cash procedures and policies
    Report all trends, issues and escalations to upper management
    Performs 1x1 meetings with supervisors/TL and assist team leaders/supervisors with employee meetings
    Motivates the team to continuously improve and as act as a single team striving towards process goals and company objectives

    Other info

    The Global Order to Cash Site Manager will ensure continuous improvement of the OTC processes. This may include standardizing or automating process steps, harmonizing data for consistent processing and reporting, identify and implementing new tools to improve accuracy and efficiency, customer master maintenance, client contract administration, client cancellations, credit administration, credit control, cash application, billing, client queries etc. ​The Order to Cash Site Manager must be an experienced leader who has excellent interpersonal and communication skills, along with proven leadership, including motivating and having a positive influence on others.

    Working Conditions and environment:
    Working in Shared Service Environment
    Working in International multi-cultural working environment in different time zones
    Serving / Managing various customers
    Support and coordinate remote activities performed in Regional Offices
    Focus on more structural problem solving and quality improvement