Voice Customer Care Enthusiast

Angajator: ING Romania
Domeniu:
  • Banci
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 21.09.2018
    Scurta descriere a companiei

    ING is the largest online bank in the whole of Europe and a frontrunner in the transformation of banking. At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.

    Our story in Romania started in 1994. Here we pioneered the local banking industry, bringing new products and services for local corporate. In 2004, ING extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Sharing the purpose of empowering people to stay a step ahead in life and in business, since 2015, ING Tech Center develops banking solutions in the fields of Core Banking Development, Financial Markets and Data Management for ING Group, including ING Bank Romania. By using the latest methodologies in software development, our fast growing team gathers more than 500 tech enthusiasts who work for international projects that go beyond traditional banking.

    There has never been a more interesting time to work at ING.

    Why work for us? Here’s a snapshot of our perks:
    •People Development
    •Work from Home
    •Wellbeing Programs
    •Global Opportunities
    •Flexible Work Schedule
    •Staff Discounts
    •Agile Way of Working
    •Awesome Culture
    •Future-Oriented Banking

    Cerinte

    Daca stii despre tine ca:

    Relationezi si comunici foarte bine cu oricine;
    Inveti repede lucruri noi si te adaptezi usor la schimbari;
    Cunosti bine limba engleza si stii sa lucrezi in Word, Excel, Power Point si Outlook;
    Intelegi importanta integritatii si actionezi ca atare;
    Ai studii superioare (finalizate sau in curs de finalizare).


    Vino alaturi de noi. Te asteapta:

    Un department (Call Center) cu oameni entuziasti si veseli;
    Acces la un pachet complet de informatii despre Banking;
    Mai multe variante de program de lucru: 8, 6 sau 4 ore pe zi.

    Responsabilitati

    Misiunea ta:

    Sa inveti alaturi de noi totul despre comunicare prin gestionarea apelurilor primite din partea clientilor ING, persoane fizice sau juridice.

    Ce facem impreuna?

    Exploram. Nenumarate experiente de invatare, tipologii de clienti, solutii si idei. Totul incepe cu preluarea apelurilor telefonice.
    Exersam. Orice realizare durabila se construieste pas cu pas. Inarmeaza-te cu rabdare si tine minte ca experienta se castiga cu timpul. Te vom ajuta cu ce informatii trebuie sa oferi clientului privind serviciile si produsele ING.
    Indraznim. Oricand poti cere ajutorul. O parere in plus ajuta intotdeauna! Treptat vei avea cele mai bune solutii pentru orice tip de problema.
    Invatam. Seteaza-ti obiective ambitioase si nu renunta la ceea ce iti doresti. Tine minte ca cel mai mare esec poate fi cea mai frumoasa schimbare.