Technical Support Engineer with Hungarian

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Employer: Schneider Electric
Domain:
  • Customer Support - Client Service
  • Engineering
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 12.09.2018
    Remote work: On-site
    Short company description

    Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

    Our mission is to be your digital partner for Sustainability and Efficiency.

    We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

    We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

    Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

    Requirements

    • Bachelor’s Degree in Degree in Electrical Engineering, Computer Science or Business, Management
    • Experience: min 3 years of technical support is preferred
    • Fluency in Romanian, Hungarian and English
    • Previous Call-Centre experience desirable
    • Third level qualification in technical or IT related discipline required (Computer Science, Electrical, Eng.)
    • Excellent knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential.
    • Good knowledge of networking technologies (TCP/IP, SNMP) essential
    • Working electrical and electronics knowledge essential.
    • Demonstrate flexibility and an ability to learn quickly
    • Excellent problem solving abilities and aptitude to understand and explain technical information.
    • Proven ability to work towards individual and team targets
    • Excellent interpersonal, communications and time management skills.
    • Ability to work on own initiative but also as part of a team
    • Ability to develop and maintain customer rapport
    • Ambition and drive to succeed and progress within the Customer Support organization at APC
    • Good verbal and written communication skills are required

    Responsibilities

    • Providing 2nd level post-sales telephone and electronic support to APC customers and partners
    • Responsible for answering incoming phone calls, alerts, web based incidents and prioritizing customer’s support needs
    • Provide escalation support to the 1st level support team
    • Escalate customer issues to STSE and / or Field Service to provide on-site support as required
    • Complete documentation and follow up on all commitments and customer details
    • Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
    • Provide relevant product training to other team members
    • Ongoing proactive research and learning about new products
    • Project Work

    Other info

    Mission:

    The primary objective of this position is to improve our Customer Satisfaction by providing a high quality professional Technical Support to APC customers in EMEA. The products include all APC products.

    Work to improve First Call Resolution by providing training to CCC teams and creation of Knowledge Base documents on known issues. Work effectively with the Global Support Team and other functions to ensure the most proactive technical follow up of customer issues.

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