Helpdesk Officer with German/French/Russian/Dutch

Angajator: Wipro Ltd.
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 14.08.2018
    Scurta descriere a companiei

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    Fluency in English and German/French/Russian/Dutch
     Diploma / Degree holder or pursuing Bachelor Degree Courses
     At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk
     Good reporting skills
     Ability to adhere to TAT and timelines
     Attention to detail
     Active listening
     Call handling skills
     Knowledge of P2P (Procure to Pay) would represent an advance

    Responsabilitati

    Responsibilities:
     Maintain sufficient information to facilitate knowledge of the supplier's issues
     Provide and publish a single, menu-driven primary contact center toll free contact telephone number
     Communicate the problem status and time to resolution to affected personnel
     Close the call, with the caller's agreement
     Provide problem resolution tools and aids
     Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time
     Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information

    Alte informatii

    Benefits:
    - Opportunity to work in a fast growing company and in a multinational environment
    - Opportunity to grow in the organization and build a successful career path
    - Relocation assistance
    - Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    - Personal and professional development through a variety of training programs (hard/soft skills