Customer Care Representative

Employer: Premium IT Technologies
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.08.2018
    Short company description

    PITT is an industry leading service provider for online gaming operators around the globe. With a devout and diverse team of 150 professionals, PITT is constantly expanding its outreach, while setting the tenor for continuous innovation.

    Requirements

    Professional requirements:

    Professional use of the English language
    Great communication skills, flexible and reliable
    Good computer skills and multitasking abilities

    Responsibilities

    Responsibilities:

    Provides excellent customer service assistance to casino clients via chat and email.
    Answers inquiries by clarifying desired information; researching, locating, and providing information.
    Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
    Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    Able to handle stressful situations
    Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern.
    Able to work on shifting schedules (morning, mid and night shifts)
    Able to work as part of a team
    Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)
    Communicates with management about errors with system/website issues.
    Performs other duties as assigned.
    Will be directly reporting to the Team Leader.

    Other info

    Maresal Averescu 15
    B, et. 1