Jr. Online Support Specialist, French and English

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Angajator: Ipsos Interactive Services
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 08.09.2018
    Remote work: On-site
    Scurta descriere a companiei

    Ipsos Interactive Services is a part of Ipsos group, global market and public opinion research company which delivers information and analysis that makes our complex world easier and faster to navigate, and inspires our clients to make smarter decisions. Since 2000, Ipsos Interactive Services is a fully global company with regional hubs, satellites and local footprint all over in Ipsos group. Recently, the company has over 2,000 passionate online and mobile experts worldwide, from whom 1000+ only in Romania HUB (Bucharest, Brasov & Iasi). Our company's mission is to deliver industry leading research on a wide range of international projects for the Ipsos researchers and Ipsos end clients, everywhere, using the most complete range of techniques possible Online-Mobile and Offline at the highest levels of quality, security, speed and cost efficiency. Joining Ipsos offers you the opportunity to become part of an innovative, international Group that leads its markets. Ipsos has a strong presence in 90 countries, 18.000 employees and more than 5000 clients worldwide. A passionately company with curious experts that not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed & substance to everything we do. So that our clients can act faster, smarter and bolder.

    So what’s in it for you, as an IIS employee? Learning Opportunities, Flexible Benefits, Personalized Career Path, Rewarding Program, Fun & Wellness Events, and much more.



    We empower you to make a difference. Be sure, go further, act smarter!

    Cerinte

    We currently look for a new colleague with:

    - Advanced French and English language skills;
    - Excellent verbal and written communication skills
    - Good computer (Microsoft Office, Internet, E-mail) skills;
    - Client orientation;
    - Problem solving attitude;
    - Logical thinking and initiative.
     

    Responsabilitati

    Main responsibilities: 

    - Communicates by e-mail with survey respondents from Canada and US;
    - Investigates complaints, alerts the responsible departments and collaborates efficiently to reach a satisfying resolution for the respondents;
    - Monitors community content (quick polls, comments) posted by members;
    - Updates the database according to requests;
    - Provides relevant feedback to other teams with the aim to trigger process improvements
    - Draws up monthly reports in order to monitor his/her support activities, as well as those related to the communication with the respondents.

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