Jr. Online Support Specialist, French and English

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Angajator: Ipsos Interactive Services
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 08.09.2018
    Scurta descriere a companiei

    At Ipsos we are passionately curious about people, markets, brands and society. We deliver information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions. We believe that our work is important. Security, Simplicity, Speed and Substance applies to everything we do.

    If you want to join our team, please visit our Hipo employer profile to discover more job opportunities.


    We currently look for a new colleague with:

    - Advanced French and English language skills;
    - Excellent verbal and written communication skills
    - Good computer (Microsoft Office, Internet, E-mail) skills;
    - Client orientation;
    - Problem solving attitude;
    - Logical thinking and initiative.


    Main responsibilities: 

    - Communicates by e-mail with survey respondents from Canada and US;
    - Investigates complaints, alerts the responsible departments and collaborates efficiently to reach a satisfying resolution for the respondents;
    - Monitors community content (quick polls, comments) posted by members;
    - Updates the database according to requests;
    - Provides relevant feedback to other teams with the aim to trigger process improvements
    - Draws up monthly reports in order to monitor his/her support activities, as well as those related to the communication with the respondents.