Back Office Support with Russian and English

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Angajator: Voxpro
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Strainatate
  • Actualizat la: 08.09.2018
    Scurta descriere a companiei

    Voxpro is an award winning provider of Multilingual Customer Experience &
    Technical Support solutions to giant global brands. Voxpro is headquartered in Cork,
    with another Irish office located in Dublin's Silicon Docks. We also have offices in San
    Francisco, Folsom, California and Athens, Georgia. Our success is our people. Their
    creativity and hunger deliver compassionate, clever and robust solutions. Their talent
    attracts great clients whose vision engages our people. This is the sustainable and
    happy life cycle of Voxpro.


    Our requirements:
     Minimum 1 year prior Operations experience in shared services, Business Process
    Outsourcing environment or comparable service/process mgmt. environment
     High affinity and cultural awareness of political/social situation regarding the relevant
    market/region that will be supported
     Excellent level of Russian and good level of English
     Strong interpersonal skills, verbal and written communication skills and most
    importantly empathy
     Friendly and outgoing personality
     Self-motivation and result-orientation


    Your responsibilities:
     Answering various user requests
     Achieving great users satisfaction, focusing on clients’ needs
     Become and remain knowledgeable about platform products and working standards
     Gather, analyze and utilize relevant data to develop ways to improve the overall user
     Actively and creatively contributes to the whole support process, thus providing the
    best services to the users
     Make well-balanced decisions and personally driven to be an effective advocate for
    platform’s users
     Respond to user inquiries with high-quality, speed, empathy and accuracy
     Use market-specific knowledge, signals and insights to spot and scope scalable
    solutions to improve the support of all users
     Enforce company`s Terms of Use by carefully monitoring reports of abuse on the site
     Use manuals to moderate and filter flagged content

    Alte informatii

    We offer:
     Flexible working hours
     A stable job and career development opportunities
     Attractive salary
     Special Discounts & Offers (Food vouchers, Multisport card, etc.)
     Additional health insurance
     Opportunity to plan your own working schedule
     Special benefits for our team members (Gym, yoga classes, massages and corporate
    psychologist in the office)

     Positive international working environment (Relax zones, PlayStation and billiard
     Continuous support and learning
     Employee referral bonuses

    If this opportunity sounds appealing to you, apply now! Send us your CV!

    We can`t wait to meet you!