Quality Analyst

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

• Ideally 2 years + experience of working in a process improvement role
• Prior experience in a Bank or IT Software services background preferred.
• Prior experience working in a global Services Organization would be advantageous
• Prior experience with administration support function (internal and/or external stakeholders)

• The Training Analyst will create, maintain and drive robust processes for the Temenos Learning Community business;
• Work with multiple stakeholders and departments in implementing changes to Temenos Learning Community processes and/or best practice;
• Support Training needs as part of our Training Go To Market initiatives;
• Monitor Key Project Indicators against plans and drive corrective actions;
• Escalate unresolved issues within Temenos to a point where they are satisfactorily resoved;
Will work with the Temenos Learning Community Team to ensure all post-training activities are completed and reported on such as feedback forms; test results upload to the TLC, resolve any certificate issue etc.
• Maintain the latest catalogue of Training courses for internal and external use, including for external marketing needs.
• Audit all training and operational processes within the TLC to ensure ongoing quality is maintained and address any required changes with relevant stakeholders.
• Perform such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.