Incident Management Officer with German - Iasi Location
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Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.
Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.
-Excellent communication German and English skills
-Excellent written communication skills with email etiquettes
-Fundamental Technical know-how on system trouble shooting
Good to Have:
-Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
-Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers
-Domestic tech support can be considered post evaluating on Voice and accent of candidate
-Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
-Identifes, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
-Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.