Incident Management Officer with German - Iasi Location

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Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Fundatii - Voluntariat - ONG
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Iasi
  • Actualizat la: 07.09.2018
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    -Bachelor degree
    -Excellent communication German and English skills
    -Excellent written communication skills with email etiquettes
    -Fundamental Technical know-how on system trouble shooting

    Good to Have:
    -Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
    -Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers
    -Domestic tech support can be considered post evaluating on Voice and accent of candidate

    Responsabilitati

    -Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
    -Identifes, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
    -Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

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