Business Process Analyst (with French)

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Angajator: Camusat RomTelecomunicatii
Domeniu:
  • IT Software
  • Management - Consultanta
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.10.2018
    Scurta descriere a companiei

    CAMUSAT ROM TELECOMUNICATII - Societate multinationala, parte a grupului francez CAMUSAT, leader in domeniul constructiilor de infrastructuri pentru telecomunicatii.

    Cerinte

    Requirements and qualifications

    • Previous working experience as a Business Analyst for 3 to 5 years
    • Excellent command of English and French languages
    • MA in Business Management, Information Technology, Financial Management or similar relevant filed
    • Experience with ERP & CRM implementations (preferably SAGE X3)
    • Excellent organizational and time management skills
    • Outstanding communication and presentation skills
    • Critical thinker
    • Creative problem solver
    • Great analytical skills
    • Data-driven approach

    Responsabilitati

    Process Analyst is an IT professional specialized in analyzing business processes and workflows with the objective of finding out how they can be improved or automated.

    Specific Responsibilities

    • Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
    • Collect and document of business requirements for project and process improvement/automation efforts
    • Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
    • Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
    • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
    • Identify issues and risks
    • Bring inconsistencies and problems to the attention of management
    • Participate in the problem resolution
    • Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
    • Prepare incident details for post-mortem incident reviews
    • Extract reports and provide a high-level analysis of data for review
    • Maintain a complete understanding of and adheres to all IT policies and processes

    Alte informatii

    • Motivating salary
    • Performance bonuses
    • Opportunity to work in major innovative industrial projects
    • Performance-based career and development opportunities
    • International environment
    • Benefits package (medical pass, transportation, wellness etc.)