Business Process Analyst (with French)

CAMUSAT ROM TELECOMUNICATII - Societate multinationala, parte a grupului francez CAMUSAT, leader in domeniul constructiilor de infrastructuri pentru telecomunicatii.

Requirements and qualifications

• Previous working experience as a Business Analyst for 3 to 5 years
• Excellent command of English and French languages
• MA in Business Management, Information Technology, Financial Management or similar relevant filed
• Experience with ERP & CRM implementations (preferably SAGE X3)
• Excellent organizational and time management skills
• Outstanding communication and presentation skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Data-driven approach

Process Analyst is an IT professional specialized in analyzing business processes and workflows with the objective of finding out how they can be improved or automated.

Specific Responsibilities

• Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
• Collect and document of business requirements for project and process improvement/automation efforts
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks
• Bring inconsistencies and problems to the attention of management
• Participate in the problem resolution
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Prepare incident details for post-mortem incident reviews
• Extract reports and provide a high-level analysis of data for review
• Maintain a complete understanding of and adheres to all IT policies and processes

• Motivating salary
• Performance bonuses
• Opportunity to work in major innovative industrial projects
• Performance-based career and development opportunities
• International environment
• Benefits package (medical pass, transportation, wellness etc.)