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PITT is an industry leading service provider for online gaming operators around the globe. With a devout and diverse team of 150 professionals, PITT is constantly expanding its outreach, while setting the tenor for continuous innovation.Requirements
Ability to appreciate the customer’s perspective by showing empathy, patience, and treating a customer the way they would expect to be treated;
Ability to multi-task, work independently, and make accurate decisions with a sense of urgency;
Proficient English writing skills, including spelling, grammar, punctuation, etc;
Understanding of basic mathematical skills, including complex percentages.
Converting inquiries into sales by utilizing various communication channels with the customers;
Initiating contact and responding to customers via live chat our main communication channel;
Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month;
Advises present or prospective customers by making outgoing calls and answering incoming calls on a rotating basis operating telephone equipment, automatic dialing systems, and other telecommunications technologies;
Influences customers to buy or retain product or service by following a prepared script to give product reference information;
Documents transactions by completing forms and record logs;
Maintains database by entering, verifying, and backing up data;
Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs;
Maintains operations by following policies and procedures; reporting needed changes;
Maintains quality service by following organization standards;
Maintains technical knowledge by attending educational workshops; reviewing publications;
Able to work on shifting schedules (morning, mid and night shifts).
Maresal Averescu 15
B, et. 1