Talent Operations Specialist

GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com

Knowledge, Skills and Experience

Experience of performance and L&D processes
Competent user of MS Office and experience of using LMS
Strong analytical skills and attention to detail
Self-motivated with excellent planning, administrative and organisational skills
Outstanding communication skills and cultural awareness
Proven ability to work as part of a team

Key Accountabilities

Operationalise annual review process and execute the system set-up of talent and performance calibration accurately
Operationalise annual talent cycle (collate and prepare structured base material for talent meetings, provide non-standard reports and ad-hoc analysis to support HRBPs)
Run and distribute progress reports to the relevant audiences in a timely manner
Create and maintain training events and sessions to ensure up to date training programme information is available to users (communication with facilitators, enrolling and notifying delegates, compiling and maintaining delegate lists and dealing with delegate queries)
Maintains and activates competency/ capability frameworks and assessment tools
Collate and share programme evaluation feedback with CoE
Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures
Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
Identifies opportunities to improve specialist services and processes and escalates appropriately