Jr. Online Support Specialist - Spanish and English, part time

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Angajator: Ipsos Interactive Services
Domeniu:
  • Customer support - Client service
  • Fundatii - Voluntariat - ONG
  • Internet - eCommerce
  • Tip job: part-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 02.09.2018
    Scurta descriere a companiei

    At Ipsos we are passionately curious about people, markets, brands and society. We deliver information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions. We believe that our work is important. Security, Simplicity, Speed and Substance applies to everything we do.

    If you want to join our team, please visit our Hipo employer profile to discover more job opportunities.

    Cerinte

    - Advanced Spanish language skills (especially written communication);
    - Good knowledge of English
    - Excellent verbal and written communication skills
    - Good computer skills (Microsoft Office, Internet, E-mail);
    - Client orientation;
    - Problem solving attitude;
    - Logical thinking and initiative.

    Responsabilitati

    Main responsibilities:
    - Communicates by e-mail and through social media (FB) with survey respondents from Spain;
    - Investigates complaints, alerts the responsible departments and collaborates efficiently to reach a satisfying resolution for the respondent;
    - Monitors community content (quick polls, comments) posted by members;
    - Updates the database according to requests;
    - Provides relevant feedback to other teams with the aim to trigger process improvements
    - Draws up monthly reports in order to monitor his/her support activities, as well as those related to the communication with the respondents.

    Alte informatii

    We offer:
    - Excellent career opportunities within a multinational company;
    - Young and dynamic working environment.

    Working schedule: part-time
    - 4 hrs. / day, 20 hrs./week