Microsoft Dynamics CRM Analyst

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Angajator: Accenture
Domeniu:
  • Banci
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.10.2018
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    • Experience in Business Analyst role
    • Good knowledge of Dynamics CRM from a functional point of view
    • Technical degree would be a plus
    • Very good interpersonal and teamwork skills
    • Very good communication & presentation skills – deliver presentations, organize and drive meetings (on-site, video-conferences), write clear and concise documentation
    • Fluent in English
    • Problem solving skills and analytical thinking

    Responsabilitati

    • Design Dynamics CRM to be fully compliant with customer business process, integrate CRM solution into other systems like ERP, Intranet and Websites
    • Participate in execution and documentation of tests necessary to ensure that an application or technical environment meets Accenture Quality standards
    • Design, test program or application modules that meet design specification
    • Gather requirements, create functional specification, manage requirements backlog
    • Estimate and track effort for new requirements
    • Organize and drive requirements prioritization meetings
    • Organize and drive User acceptance testing sessions
    • Organize and drive user training sessions
    • Assist development team during implementation of new features
    • Assist development team with testing of new application releases
    • Work with support and development team to analyze and track issues
    • Promptly escalate issues

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