Junior Network Specialist

PPC este liderul pieței de energie în Europa de Sud-Est. Produce, distribuie și furnizează energie electrică, precum și produse și servicii energetice avansate în Grecia, România și Macedonia de Nord.

Knowledges/ Skills / Technical and professional Competencies

Ability to analyze, configure and troubleshoot large deployment of Call Center environment
Design skills on Call Center environment
It would be considered an advantage:

Cisco certifications / courses: CCNA Voice, CCNP Voice
Participated in large cross functional projects.
Monitoring tools for call center/network/voice
Skills/ Personal competencies

Ability to achieve goals working independently, with limited supervision
Capacity of management for crisis situation, planning, prioritization and organizing skills
Analytical and synthesis skills
Ability to work in a team, communication skills
Proactive approach, initiative
Resistance to stress
Collaboration with other colleagues to support the team spirit and appropriate working atmosphere
Previous experience required:

Experience in Call Center services in large deployments
Experience with tools for traffic capture and analysis
Experience with monitoring systems
Minimum 2 years of experience in voice technologies, involving customer relationship

Main activities description:

Ensure continuity of Call Center services
Analysis of voice traffic and design new features for Call Center, required by Business (including gathering of requirements)
Validation and acceptance of Call Center solutions
Work with all ICT departments, including system engineers, Level 1 support personnel to resolve issues from tickets
Implement Disaster Recovery plan and validation tests as planned and / or ad-hoc
Assure the quality of services during changes within Call Center platform
Design, review, analyze, evaluates and maintains Call Center infrastructure
Propose solutions and means to improve the activity