Call Center Agent

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

Want to be part of a dynamic environment and enhance your skills? You're invited to apply!
For our client, a company global leader in insurance brokerage and risk management, we are looking for Call Center Agents to offer their best support to customers!

Requirements:

• Very good communication skills in Romanian;
• Strong customer orientation;
• Enjoy working in a fast paced environment;
• Computer skills;
• Medium level of English;
• University graduate;
• Previous customer support experience of at least 6 months.

• Processing all incoming phone calls from customers and managing all requests;
• Receiving and registering the correspondence with customers;
• Checking the statements and receiving the relevant documents;
• Redirecting the customers towards insurance centers for damage checking;
• Counseling the customers by offering the necessary information in order to
appropriately solve the damage files;
• Registering in the system the documents received from the customers and
business partners;
• Administrative tasks: preparing reports, uploading service files in the system,
archiving documents.