Checkout Service Delivery Manager

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  • Altele
  • Inginerie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 25.09.2018

    At METRO SYSTEMS, it is about each person bringing skills and passion to a challenging and constantly evolving game. 

    We’re looking for someone who can:

    • Assure the business service availability and stability for all MPOS systems (Production, User Acceptance Tests, Quality Assurance);
    • Be responsible for specific countries - for all Production problems, future demands implementations and UAT (User Acceptance Tests) defects;
    • Change management (deployment planning, responsible of all productive changes, ownership on release and patch quality before installation in prod);
    • Plan and lead all the operational projects - Environment Setup/Installation in QA, UAT and Production environments; Technical Testing Support; UAT onsite support; Go-Live onsite support; Project Rollout planning/preparation/implementation;
    • Set up environments for NSO's (New Store Openings) and performing specific installation tasks and also coordinating other applications/departments for data initial load and supporting country to perform tests on the new environment;
    • Be a single point of contact for checkout problems regardless of its area - Production, UAT QA, DEV, Other Applications/Departments;
    • Handle major incident (coordinate the support units in case of major failures)
    • Handle problem management and root cause analysis activities defined within the product area in order to further enhance the customer experience.
    • Manage the escalation process

    You are a great fit if you have:

    • Previous experience in checkout systems - MPOS is a big plus
    • Experience of working within a complex IT support operation
    • Experience of direct communication with senior client management and the effective coordination of tasks with client management
    • Strong written and verbal communication skills in English
    • Microsoft SQL Server Management Studio knowledge
    • Experience with VmWare, IBM Websphere MQ
    • Microsoft SCCM (System Center Configuration Manager)


    What we offer?

    • Opportunity to learn and work with a variety of technologies
    • Career programs
    • Multicultural, Agile environment that encourages new ideas and innovation
    • Flexible working hours
    • Lunch tickets
    • Medical subscription and life insurance
    • Private pension
    • Fitness centers discounts, sports activities and other company events
    • Good transport connections and free parking
    • Relaxation area (ping pong, foosball, massage)
    • Free account
    • and…fresh orange juice, good coffee, fresh fruits.

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