Customer Service Representative – German speaker

Angajator: Avira
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.08.2018
    Scurta descriere a companiei

    Avira, a company with over 100 million customers and more than 500 employees, is a worldwide leading supplier of self-developed security solutions for professional and private use. With more than 25 years of experience, the company is a pioneer in its field.

    Cerinte

    For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.

    To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills and a passion for building exceptional service experience at scale. Our goal is to deliver an unsurpassed Customer Experience to our global user community 24x7.

    We believe that empowered, self-motivated teams can accomplish huge things.

    Knowledge, Skills, and Abilities:
    Technical (IT) Education is a plus
    Call centre/customer service experience

    Procedure Knowledge:
    Help desk procedures
    Excellent aptitude for technical troubleshooting and problem solving

    System Knowledge:
    Microsoft office applications
    Good knowledge on OSX
    Knowledge of computer software and hardware

    Skill Set:
    Enthusiasm for passing on technical knowledge and experience
    Excellent product and general technical knowledge
    Ability to work unsupervised
    Good to Very good communication skills (oral/written) in German and English
    Keyboard skills: accurate and relatively swift typing
    Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint.
    Basic complaint and conflict resolution skills.

    Responsabilitati

    Tasks:
    Provide 1st level trouble-shooting
    Provide pre-sales information about our products
    Support customers in the optimal usage of our products
    Communicate via e-mail